Terms and Conditions
1. Application area
These General Terms and Conditions are effective from January 5, 2009.
The General Conditions apply to every order of products offered on the website of Bvba Van Reeth Orthopedie- MX Brace.
Provisions that contradict these General Terms and Conditions will only be applied with explicit and written approval of Bvba Van Reeth Orthopedie- MX Brace.
2. Data Mx-Brace: Filip Van Reeth
Bvba Van Reeth Orthopedic- MX Brace
Registered office: Lepelstraat 62, 3920 Lommel
Company number: 0460 341 511
IBAN: BE84 7340 4438 2559
3. Concluding the contract and accepting the general terms and conditions
The products offered for sale via the website of Bvba Van Reeth Orthopedie- MX Brace are in no case a contractual proposal so that only the will of the buyer to buy these products, outside the order procedure described below, is not sufficient to to establish a contractual relationship.
However, the buyer commits contractually as soon as he completes the order procedure described below. Bvba Van Reeth Orthopedie- MX Brace only commits itself validly to the buyer from the moment at which it sends confirmation of the acceptance of the order, as explained below and subject to approval of the actual payment by the supplier of the electronic payment service.
Without prejudice to the foregoing, Bvba Van Reeth Orthopedie- MX Brace may at any time and without prior notice suspend the sale of the product, change the product range or change the rates of its products, on the understanding that the changes have no influence whatsoever. have on the orders that Bvba Van Reeth Orthopedie- MX Brace had already accepted prior to the change.
By completing and validating the order form, the buyer accepts without reservation the present General Terms and Conditions of Sale, as well as the Disclaimer on the website of Bvba Van Reeth Orthopedie- MX Brace.
Bvba Van Reeth Orthopedie- MX Brace reserves the right to change these General Terms and Conditions without notice. The new, amended General Terms and Conditions are immediately applicable, except for orders that have already been accepted by Bvba Van Reeth Orthopedie- MX Brace and that remain governed by the General Terms and Conditions that were in effect on the date of confirmation.
4. Order procedure
The buyer browses the product range on the website of Bvba Van Reeth Orthopedie- MX Brace and chooses the products he wants.
The buyer selects one or more products he wants to buy with the help of the "In Cart" icon. When the buyer selects too large a quantity of products, he receives a warning indicating the maximum number of products that can be ordered. mention
After the buyer has selected the desired products, the buyer can consult his order via "My shopping cart".
If the buyer wants to change or improve his order, he clicks the icon under the column "Delete" or adjusts the numbers under column "Quantity". The buyer can click on "Recalculation" to calculate the new value of the shopping basket.
If the buyer wants to continue with his order, he clicks "Finish order". From here the buyer goes through the four different steps of the ordering process from one screen. The order is final after the fourth step.
Each step is completed by clicking on the "next step" confirmation icon. If the buyer wants to change his order, he clicks on the "Back" link. At the last confirmation in Article 4.d, the buyer enters into a contractual obligation.
The buyer has the possibility of 3 options to start the ordering process:
One-time purchase without creating an account
Purchase with data storage by creating a Bvba Van Reeth Orthopedie- MX Braceaccount
Log in if the buyer already has an account with Bvba Van Reeth Orthopedie- MX Brace
Depending on the option chosen, the buyer clicks "Continue" or "Log in".
a) Payment & shipping information
In this step, the buyer supplements his personal details for invoicing.
Fields marked with an asterisk (*) are mandatory.
Depending on the chosen option at the start of the ordering process, all fields will be filled in completely or not.
In case of a new Bvba Van Reeth Orthopedie- MX Braceaccount, a password is also requested.
The buyer can determine the shipping address at the bottom of the screen:
Send to this address (payment details).
Send to another address. In this step, the buyer can enter his shipping details. The ordered goods will be delivered at this address.
After this step, the billing address and the delivery address are known. On the right of the screen, the buyer can edit this data at any time.
b) Shipping method
In the "Shipping method" step, the buyer chooses from the available shipping options. The shipping costs, if applicable, are determined in this step.
c) Payment details
In this step, the buyer determines how he will pay based on the available payment methods.
d) Check order
During the final step of the ordering process, a complete overview of the content of the order and all chosen options during the ordering process is shown.
The contents of the screen contain the following data:
the quantity and name of the ordered products;
the unit price of each product, the total price of the order including VAT
the invoicing address
the shipping or delivery address
the shipping method
the payment method
the link to the terms and conditions with the text "I accept the terms and conditions"
If the buyer still wants to change his order, he can click on "Back" and return to the previous steps.
When the buyer confirms his order by clicking on "Place order", he enters into a contractual relationship.
5. Confirmation by e-mail and execution of the order
The buyer receives a confirmation of his order by e-mail.
This confirmation contains:
- the number of the order
- the date on which the order was placed
- the delivery address
- the details of the order as listed in Article 4.d, including the total price of the order
- the data from Bvba Van Reeth Orthopedie- MX Brace
- the modalities for exercising the right of renunciation by the buyer
Bvba Van Reeth Orthopedie- MX Brace reserves the right to suspend or refuse the order confirmation in the following exhaustive list of cases:
- an incomplete or incorrect order.
- providing clearly wrong data.
- non-payment of order by offered payment options of Mx-brace or Van Reeth Orthopedie.
- As long as an order has not been paid for, this For Mx-brace does not exist (so placing something in the shopping cart is not an order for us as long as it has not been settled)
6. Offer and price
The offer and the prices in euros are only valid on the day on which the site of Bvba Van Reeth Orthopedie- MX Brace is visited. They can be changed without prior notice, on the understanding that these changes have no influence whatsoever on the obligations of the parties in the field of orders previously approved by Bvba Van Reeth Orthopedie- MX Brace.
The prices proposed after the ordering process are global prices in euros and, unless stated otherwise, include Belgian VAT and administration costs.
The product and price range of Bvba Van Reeth Orthopedie- MX Brace is valid as long as these are on the website of Bvba Van Reeth Orthopedie- MX Brace, until exhaustion of the stock of Bvba Van Reeth Orthopedie- MX Brace or its suppliers.
If a product is temporarily or definitively no longer available, the buyer will be notified within 3 working days. Bvba Van Reeth Orthopedie- MX Brace will inform the buyer about the expected delivery period. The mutually agreed delivery term is confirmed by e-mail.
Provided she informs the buyer in advance, Bvba Van Reeth Orthopedie- MX Brace can also suspend the entire order or part of it or only deliver part of the order. The other part will then be refunded or products will be proposed to the buyer, which are comparable to the ordered products.
If the buyer refuses the proposed transaction, Bvba Van Reeth Orthopedie- MX Brace will refund all or part of the order.
In any case, Bvba Van Reeth Orthopedie- MX Brace can not be held liable for damage caused by a product that is temporarily or permanently no longer available.
The order is delivered to the address indicated by the buyer during the ordering process and according to the stated modalities.
The ordered products can only be delivered to a physical address and not sent to a PO box.
The delivery is carried out via a secured shipment. Upon delivery of the order, a scanning takes place in which a document is created that suggests that the order was actually delivered (and well received by the buyer), and that will serve as proof, unless the buyer can submit a counter-proof.
Bvba Van Reeth Orthopedie- MX Brace reserves the right to choose the most suitable way of secure shipment for every order.
It can therefore choose to send an order by registered mail in response to the characteristics of the order (eg high amount of the order), the delivery history (previous problems reported by the buyer, any dispute regarding the delivery ...) or objective criteria that suggest that problems may arise with the delivery.
Bvba Van Reeth Orthopedie- MX Brace only issues an e-invoice in the sense of the VAT legislation on condition that the buyer has entered his VAT number in the field provided for this purpose (point 5.b. of the ordering procedure).
The buyer can specify a billing address that differs from the delivery address for the order.
10. Delivery terms
Bvba Van Reeth Orthopedie- MX Brace ensures that the order is processed as quickly as possible after correct processing or receipt of the amount to be paid.
For orders where all goods are in stock, Bvba Van Reeth Orthopedie- MX Brace guarantees a delivery time of 5 working days after receiving the payment. If the ordered goods are temporarily unavailable, Bvba Van Reeth Orthopedie- MX Brace will inform the buyer of the exact status of his order.
In the event that the buyer, in accordance with article 8, furnishes proof that the order was not delivered within a period of 30 calendar days after the expected delivery term as mutually agreed (as stated in article 7), the buyer can place the order without Reimbursement of fees, insofar as he does so by e-mail or registered letter in accordance with the information stated in Article 19.
The amounts that the buyer has already paid, will then be refunded within 14 days after receipt of the request for termination.
If he has not received the order, then the buyer has 3 calendar months after his confirmation to inform Bvba Van Reeth Orthopedie- MX Brace in writing. After that period, the order is considered de facto as having been received and accepted by the buyer, and no further payment can be made for it.
Please note however: if you pay by bank transfer, Bvba Van Reeth Orthopedie- MX Brace will only process your order once it has received the amount to be paid. The delivery periods are therefore longer than when you pay through other means that are available on the website. They depend on the moment your financial institution has received your request for a transfer and the time it takes to process them.
11. Processing costs
The price of the processing costs or other costs that the buyer may have to pay will be reported online at the time of the order and they will be mentioned again in the confirmation e-mail.
Every order that amounts to more than € 75 excluding VAT, does not entail any administration or delivery costs for the buyer. This only applies to Belgium and the Netherlands.
If Bvba Van Reeth Orthopedie- MX Brace splits the delivery for reasons of availability, the processing costs will only be charged once.
All articles offered through Bvba Van Reeth Orthopedie- MX Brace are described in good faith and as accurately as possible. The images on the website of Bvba Van Reeth Orthopedie- MX Brace, however, have no contractual value.
The buyer must check the contents immediately after receiving his order.
If the product received does not match the item ordered by the buyer or if it is damaged, the buyer may return the product to Bvba Van Reeth Orthopedie- MX Brace within 14 days of receipt. After these 14 days, the delivered products are neither exchanged nor taken back. Bvba Van Reeth Orthopedie- MX Brace exchanges the product or pays back the amount of the order, and the administration costs incurred within 30 days after receipt of the returned item.
Pay attention! Goods purchased in the sale or sale can not be exchanged.
Bvba Van Reeth Orthopedie- MX Brace reserves the right to refuse to refund returned products if the packaging is damaged by the buyer.
Generally, an order is deemed to have been delivered in accordance with Article 10 or on the basis of the data on the document produced by the scanning upon delivery of the order.
13. Right to renunciation
In accordance with the Belgian law of 14 July 1991 on commercial practices and the protection of the consumer, the buyer has a period of 14 days, from the day following the delivery of the order, to possibly mean that he renounces his purchase.
If the purchase relates to personalized products, the buyer does not enjoy that right.
Service of renunciation can be effected by e-mail or registered letter addressed to Bvba Van Reeth Orthopedie- MX Brace Customer Service, the details of which are listed in Article 19.
The buyer's right to renounce depends on the return of the total delivery within a period of 3 working days from the sending of the e-mail or registered letter in which the renunciation was notified.
Products that are returned must be sent together with the accompanying delivery notes in new condition and in the original packaging, which must also be in perfect condition.
Bvba Van Reeth Orthopedie- MX Brace will refund the amount of the order concerned once it has received the returned products and insofar as the products are in perfect condition.
The shipping costs for the return of the products are at the expense of the buyer, except in case of non-conforming delivery (see article 12).
Orders via the Bvba Van Reeth Orthopedie- MX Brace website must be paid by bank transfer, with credit card or BanContact / Mister Cash.
Bvba Van Reeth Orthopedie- MX Brace can expand the payment options in the future. Other payment options will be made known through the Bvba Van Reeth Orthopedie- MX Brace website.
If a payment method with a credit card is chosen, the conditions of the relevant card issuer apply. Bvba Van Reeth Orthopedie- MX Brace is not a party in the relationship between the buyer and the card issuer.
In order to ensure secure online payment and the security of the personal data, the transaction data is transmitted encrypted with SSL technology over the internet. The effective execution of the payment, including the coding of the credit card data, takes place on the secured servers of Lightspeed, which has a certificate issued by Verisign.
After processing the details of the credit card and accepting payment, the buyer receives a confirmation of the online payment by e-mail.
Bvba Van Reeth Orthopedie- MX Brace remains the owner of the sold goods until the price was fully paid.
15. Intellectual rights
Bvba Van Reeth Orthopedie- MX Brace website and its contents are protected by copyright. The site also contains images that are protected by the copyright of third parties. It is forbidden to copy, translate, modify or distribute (a part of) these images in any form without the prior written permission of Bvba Van Reeth Orthopedie- MX Brace or those third parties. Any copy, translation, adaptation, modification or distribution of the aforementioned elements in whole or in part is strictly prohibited. Any violation of such intellectual rights may result in civil and criminal prosecution.
16. Disclaimer - Limitation of responsibility
Bvba Van Reeth Orthopedie- MX Brace can not be held responsible for any direct or indirect damage resulting from the use of the Bvba Van Reeth Orthopedie- MX Brace website.
Bvba Van Reeth Orthopedie- MX Brace is also not responsible for the content of the sites of third parties with which it creates hyperlinks, in particular with regard to the protection of privacy.
Bvba Van Reeth Orthopedie- MX Brace can under no circumstances be held responsible for the non-execution of the contract in case of force majeure, difficulties in partial or complete cessation of transport and / or communication means, flooding, fire, war or revolt .
17. Personal privacy
In principle, the buyer can use this site without communicating his personal details. Certain parts of the site or the use of certain functionalities are only accessible on the condition that the buyer communicates certain personal data.
Visitors to this site can register via this site. The personal data (eg name, first name, address, e-mail address, telephone, etc.) entered by the buyer at the registration are recorded and processed in the customer database of Bvba Van Reeth Orthopedie- MX Brace.
In accordance with the law on the protection of the privacy of 8 December 1992, the law on e-commerce of 11/03/2003 and the Royal Decree of 4 April 2003 on personal data, the buyer has the right at all times to to view, change and delete this data.
The buyer guarantees that the data he communicates is accurate and complete. The communication of false identities, incomplete or incorrect data, or data belonging to third parties that the buyer has not given permission to do so, may lead the buyer temporarily or permanently to the sites of Bvba Van Reeth Orthopedie- MX Brace or parts of it are denied.
Bvba Van Reeth Orthopedie- MX Brace undertakes to use the buyer's information exclusively in order to keep him informed of general information, offers and promotions. With every communication via e-mail, Bvba Van Reeth Orthopedie- MX Brace gives the buyer the possibility to unsubscribe for future electronic communication.
Any dispute regarding the use of the Bvba Van Reeth Orthopedie- MX Brace website and the application or interpretation of the present General Terms and Conditions is exclusively governed by Belgian law. In the event of a dispute, only the Hasselt court has jurisdiction. (Belgium)
19. Customer service and complaints
For the follow-up of the order and / or for questions or any complaints regarding the uniformity of the products that were delivered in the framework of an order via the Bvba Van Reeth Orthopedie- MX Brace website, the buyer can contact:
Bvba Van Reeth Orthopedic- MX Brace Customer Service
Tel: +32 11 55 15 90